{php}$template = $_smarty_tpl; {/php} Announcements - The MonkeyPC
The Monkey PC
Computer services with a difference!

Announcements

Invoices not marking as paid upon payment

Wednesday, March 4, 2015


There is currently an issue where once payment is made through a payment processor (such as Paypal) the invoice is not being marked as paid. Thus, they have to be marked paid manually, which means there is a slight delay. We are aware of the situation and are working actively to correct this issue. An update will be posted when we have this resolved. We apologise for any...

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Happy New Year!

Thursday, January 1, 2015


Happy New Year from every TechMonkey here. We thank you whole heartedly for choosing us as your internet service solution. We hope you have a peaceful and Happy New Year. We will continue to serve you like we always have. Your request is our command. We love you all! We have many new things lined up for this year as a way of providing better support to you. Have fun this year :)...

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Issues regarding logging cPanel/Webmail

Wednesday, December 24, 2014


Some clients experienced issues with warnings when logging in to cPanel/WHM. This has been resolved. Thank you,




Server migration - Complete -

Sunday, December 14, 2014


A server migration has been scheduled for tonight. Sunday 14th December 2014, 11pm The MonkeyPC will be moving to a new SSD server. Located in London. Details to follow. Downtime will be kept to a minimum. Should you have any queries or need any assistance please open a ticket. Update: The server Migration is now complete. If you experience any issues please open a ticket :)...

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Technical Issues with Email Notification - Resolved -

Tuesday, April 2, 2013


The problems of Email notifications from our support system not being sent to some Email systems, mostly Gmail. This has now been resolved. We deeply apologise for any inconvience caused. Regards, The MonkeyPC Team

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Technical Issue with Email notification

Sunday, March 24, 2013


Email notifications are currently down in our support system. We are working to get this resolved as soon as possible. An update will be posted here when the problem has been rectified. We are sorry for any inconvience caused. Regards, The MonkeyPC Team




Paying us from a International Bank account through Bank Transfer

Monday, July 30, 2012


Due to some international payments being paid using our UK bank details, and not the SWIFTBIC and IBAN we provide we are incurring some charges. Make sure you follow these steps if you are going to pay via bank transfer: 1.) SWIFTBIC and IBAN should be used on all international fund transfers to us as we bank in the UK. 2.) Only use the bank Account and Sort code numbers for UK bank...

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WHMCS Hacked

Thursday, May 24, 2012


WHMCS was recently hacked. To be safe we recommend you reset your cPanel, WHM, and any Email registered with WHMCS. For an update - http://blog.whmcs.com WHMCS Matt isn't the same Matt who runs The MonkeyPC :) Things are stable again but this has been a huge breach. Please be vigilant with any script/software package you run. Don't forget to make sure your file/folder permissions...

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Overdue Billing Notices

Wednesday, March 7, 2012


It's come to our attention that some clients are receiving overdue billing invoices when they have already cleared them. Please disregard these. We are working to fix this issue as fast as possible. Sorry for any inconvience caused. Regards,




IMPORTANT: Account Backups

Friday, February 3, 2012


Taking regular account backups is critical. Although we take backups ourselves the company has no responsibility for those that become corrupt.  Therefore in the unlikely event that you should need to restore a backup it's vital you have one at hand yourself. We recommend having FULL backups . We've tried to make it simple for you to generate backups. Follow this Knowledge Tree article...

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